Every healthcare professional who cares for our patients receives specific training, competency assessment and validation on the service which they are delivering. This is to ensure they are providing your with the best possible care.


Bionical Health is registered with the Care Quality Commission (CQC), the Regulation and Quality Improvement Authority (RQIA) and the Scottish Care Inspectorate (SCI). These are clinical regulators who inspect our patient services to check we are reaching the required standards of care.


When you are referred onto one of our services, you are required to sign a consent form which will allow us to gain access to your medical records and allow us to provide you with the service that your Doctor has requested. You will be provided with a full privacy notice so that you understand how Bionical Health will use your information. This is a legal requirement and should you wish to withdraw your consent you can do this at any time.

Bionical Health takes complaints extremely seriously. If you would like to make a complaint about any of our services or staff, please get in touch.


We will ensure that your comment or complaint is thoroughly investigated and will be acknowledged within 3 working days. We will keep a written record of your comment or complaint with all the details and aim to have the outcome of our investigation completed within 30 days of receipt of your submission.

In the event that you become unwell, please contact your doctor. Should you require emergency help, please call 999 and request an ambulance.

If you would like to get in touch with us to arrange a visit, change or an existing visit or simply to ask us a question, please contact info@bionicalhealth.com

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