Every healthcare professional who cares for our patients receives specific training, competency assessment and validation on the service which they are delivering. This is to ensure they are providing your patients with the best possible care. 

Bionical Health is registered with the Care Quality Commission (CQC), the Regulation and Quality Improvement Authority (RQIA) and the Scottish Care Inspectorate (SCI). 

When you refer a patient onto one of our services, they are required to sign a consent form which will allow us to gain access to their medical records and allow us to provide them with the service that you have requested. They will be provided with a full privacy notice so that they understand how Bionical Health will use their information. This is a legal requirement and should they wish to withdraw their consent they can do this at any time. 

Bionical Health takes complaints extremely seriously. If you would like to make a complaint about any of our services or staff, please get in touch.

We will ensure that your comment or complaint is thoroughly investigated and will be acknowledged within 3 working days.  We will keep a written record of your comment or complaint with all the details and aim to have the outcome of our investigation completed within 30 days of receipt of your submission. 

If you would like to get in touch with us to ask us a about an existing service or simply to ask us a question, please contact info@bionicalhealth.com

The Medicines and Healthcare Products Regulatory Agency (MHRA) runs the Yellow Card scheme, which collects and monitors information on suspected safety concerns involving healthcare products, like a side effect with a medicine or an adverse medical device incident. The scheme relies on voluntary reporting of problems to a healthcare product by the public (including patients, parents and carer givers) as well as from healthcare professionals. The scheme also collects suspected safety concerns involving defective (not of an acceptable quality), falsified or fake healthcare products. 

Healthcare professionals are asked by the MHRA to help improve the safe use of medicines by reporting all suspected Adverse Drug Reactions (ADRs), often called side effects.  
 
Report all suspected ADRs that are:  

• associated with newer drugs and vaccines - identified by the  black triangle ▼ symbol: 
www.mhra.gov.uk/blacktriangle

• serious, medically significant or result in harm from established vaccines and medicines. These include unlicensed medicines, herbal remedies, and medicines used off-label. Serious events are fatal, life-threatening, disabling or incapacitating, or result in or prolong hospitalisation.